Here at High Teas we have created our loyalty program with exciting and exclusive rewards to say 'thank you' to our amazing customers.
Ways to earn loyalty points
Earn1 Point for every £1you spend onlineto unlock exciting rewards. £1 is equal to 20 points.
You can redeem your Loyalty points on any products, in other words you can purchase any of our products with your loyalty points.
How Do I Join High Teas Rewards Program? Simply, create a High Teas customer account and you will automatically become part of our program.
How do I check my loyalty points balance and redeem rewards?
You can check your balance and rewards anytime by logging into your account. Products will display the amount of loyalty points needed to make a purchase. You will see this information on the product page and it will show you if you have sufficient points to make a purchase with your points.
Terms and Conditions
High Teas reserves the right to modify or cancel the loyalty points or program at any time.
Wholesale Customer are excluded from participating.
We have introduced some exciting features to our subscription service: -
20% DISCOUNT ON ALL SUBSCRIPTION PRODUCTS
30% DISCOUNT ON ALL PREPAID SUBSCRIPTION ORDERS
ABILITY TO SWAP PRODUCTS
ABILITY TO ADD NEW SUBSCRIPTION PRODUCTS
ABILITY TO CHANGE YOUR NEXT ORDER DATE
ABILITY TO PURCHASE A GIFT SUBSCRIPTION
ABILITY TO SKIP YOUR SUBSCRIPTION
ABILITY TO CANCEL YOUR SUBSCRIPTION
New Features Explained
By choosing to subscribe to our products you will receive a 20% discount off the selling price. If you opt to prepay/pay upfront for your subscription order, you will receive a total discount of 30% off the selling price.
Swap / Exchange Products
You can change your existing subscription product for another product by simply logging into your account, and go to the "Manage Subscription" page.
Adding New Subscription Products
Active subscribers can add new subscription products to their existing subscription.You will see the "Add to Existing Subscription" button displayed on any of the product pages. For the button to display you must be logged into your customer account.
Changing your Next Order Date
You can change your next order date by simply logging into your account, and go to the "Manage Subscription" page. Changing your next order date will affect the order dates for all upcoming orders, the next order will be processed one month from the new date.
This feature allows you to purchase a subscription order for someone else. On the product page select subscribe and then select prepay for your subscription and tick the gift option. At checkout you will be able to select the shipping address for the giftee.
Skip your Subscription
This feature allows you to skip an upcoming shipment. This is useful if you will be away on holiday or have too much of the product. You will be allowed to skip up to seven orders.
Cancel your Subscription
You can cancel your subscription at anytime after receiving a minimum of two orders.
Here are at High Teas, we are often asked for Tea Brewing advice and Tea Brewing guidelines for our loose leaf tea products. We have put together a tea brewing guide below for your reference. Please treat this as a guide and experiment to find what suits your taste.
If you would like further tea brewing advice on specific loose leaf teas, please do not hesitate to contact us here at High Teas - London.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
If you choose to identify yourself by sending an email via our contact page, we will save your contact details in our 'off-line' systems to enable us to provide you with the information you requested. We may store this information indefinitely and use it to contact you in the future. We will not, however, disclose all or any part of your information to any third party.
highteas.co.uk provide access to our website and sell our products to you subject to the conditions set out on this page. Our aim is to provide the very best customer service that we can.
Dispatch - Goods should be dispatched within five business days of ordering. If an item is out of stock and we are unable to dispatch, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order. Lost in the Post - For non-tracked International deliveries, we are not responsible for parcels lost or missing in the post. All parcels have a return delivery address to our Head Office. Parcels returned to us will be refunded. Returns - Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item's cost. Customs - When ordering goods from outside the UK , you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges. International- We offer a "International Signed For" trackable delivery service, only. Governing law and jurisdiction -These conditions are governed by and construed in accordance with the laws of England and Wales.
These terms and conditions will apply to all transactions placed online with High Teas. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders by any of the following methods. Online transaction via secure server. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price, where applicable, includes VAT at 20%
See Delivery & Returns page
Returns and exchanges
See Delivery and Returns page
Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) * and are inclusive of UK VAT * at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of goods
All items supplied to the customer remain the property of highteas until final payment of all sums owing in respect of those goods has been received in full by us.
Comments and complaints
If you wish to comment or complain about any aspect of your dealings with us please write to 13 The Spectrum Building, East Road, Hoxton, London N1 6FB, or email firstname.lastname@example.org. We will reply within five working days of receipt.
You will be collecting personal information about customers so a simple statement underlining you policies will aid confidence with your consumers. If you intend to use newsletters or any after sell promotions then some more detail can be added.
We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.
The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.
We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.
Links to other websites
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.
We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.