Because the teas we supply are sourced from plantations all over the world we cannot guarantee they haven't been processed in an environment that contains allergens. Although some of our teas are clearly marked in the description as containing nuts (for example our Marzipan tea) please be aware that ALL of our teas may contain traces of: nuts, soya, mustard, wheat, sesame, milk, peanuts or sulphites, as well as other known allergens. If you have any questions regarding allergens please get in touch before placing your order.
We always aim to send out your order on the day we receive it. Occasionally this isn't possible (for example over the weekend). We use a Royal Mail 24/48 hour service so you should receive your tea within 1-2 working days after dispatch.
You'll receive an email from us as soon as your tea is dispatched. Your tea should arrive 1-2 working days after that. If your tea hasn't appeared after 1-2 days then get in touch and we'll track it down for you!
We do! Our flat rate for shipping abroad is £15
We make every effort to check that your order is perfect before it leaves the warehouse. However we're only human and very occasionally things go awry. Please get in touch if you haven't received your full order and we will sort it out for you in double quick time!
Unopened and unused teas can be returned to us in their original packaging within 30 days of purchase. Please let us know that you'll be returning an item to us. Customers are responsible for the cost of returning items.
We 're pleased to say this is a rare occurrence! However if you really don't like your tea then return it to us and we'll issue you with a refund! If you're not sure if you'll totally love a new tea then why not ask us to send you a sample before placing a larger order?
Yes! We send two tea samples with your first order and one tea sample with every subsequent order you place with us. We choose samples of teas which we think you'll love but if there's a specific tea that you're keen to try then get in touch and we'll do our best to add that tea to your order!